The lines for the new iPhone 5 were out the door on its release September 21, but where the iPhone 5 is getting rave reviews Apple Maps is being slammed with customer complaints.

Apple’s CEO Tim Cook said the company is “extremely sorry” for “falling short” with its Apple Maps app. Apple released and updated its operating system to iOS6, which replaced Google Maps with Apple Maps. However, customers say it is problem ridden, has glitches and doesn’t provide as detailed information as Apple Maps app competitors like Google Maps.

The faulty Apple Maps app have left many wondering if Steve Jobs would have allowed for the new feature.

The faulty Apple Maps app has left many tech experts pondering if Apple’s move to gain more market share is at the expense of passé technology. Fast Company’s column on the Apple Maps app says, “Apple’s strong point arguably is, and has always been, creating an elegant aesthetic and a user-friendly experience. The inner-workings of digital cartography don’t directly fall under either of these camps. Based on the public’s consensus of the revamped maps, that much is clear.”

The criticism, some from Apple fans, has been harsh, leaving many to wonder if Steve Jobs would have allowed for the buggy Apple Maps app to be released. Here’s what people are saying on Twitter.

This two screenshot made on an iPad shows the new Apple Maps application released Wednesday, Sept. 19, 2012. Apple CEO Tim Cook says the company is “extremely sorry” for the frustration that its maps application has caused and it’s doing everything it can to make it better. Cook said in a letter posted online Friday Sept. 28, 2012 that Apple “fell short” in its commitment to make the best possible products for its customers. (AP Photo)

Apple Maps fails to meet expectations: Twitter sphere

The 3rd “I’m sorry” statement from Apple since Tim Cook took over. Nice that they recognize, but start by not failing: apple.com/letter-from-ti…

— James Creixems (@webjac) September 28, 2012

Um. So that officlal Tim Cook statement actually suggests downloading Bing Maps from the App Store.

— Matt Baxter-Reynolds (@mbrit) September 28, 2012

I have to wonder if Steve Jobs would have allowed a feature like #iOS6maps to ship in the state Tim Cook shipped it in. seems unpolished.

— Scott Francis (@darkuncle) September 20, 2012

 

If Apple is serious about making the best maps on mobile, here’s what they’re up against: theatlantic.com/technology/arc…

— Josh Davison (@stringbot) September 28, 2012

just asked for directions to sally beauty supply, ended up in an advance auto parts parking lot. THANKS APPLE MAPS.

— BUNNY MEYER (@grav3yardgirl) September 25, 2012

Apple breaks with traditional and apologises for Maps in iOS 6, with Tim Cook even suggesting users go back to Google goo.gl/zGei8

— David Gilbert (@daithaigilbert) September 28, 2012

All politics is local: If you live somewhere with good data, this Apple Maps thing seems minor. If you live with bad data, END OF THE WORLD.

— Jason Snell (@jsnell) September 28, 2012

 

Steve Jobs would never apologize. He’d tell us to stop using the maps wrong. And we’d strangely agree. j.mp/PdbisI

— hawks5999 (@hawks5999) September 28, 2012

“Sorry” doesn’t even begin to describe how contrite Tim Cook should be for his appalling Apple Maps. bits.blogs.nytimes.com/2012/09/28/tim…

— Robin Abcarian (@robinabcarian) September 28, 2012